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Trials, studios, tokens, exports and privacy.
Billing & refunds
30-day money-back guarantee and how to claim it.
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What to include in your email
- The email address on your account
- The studio or project name where the issue happened
- The stage you were on (sources, titles, hooks, script, shots, assembly, publish)
- What you expected to happen and what happened instead
Payment and invoice queries
Orders are processed by our reseller Paddle.com, the Merchant of Record. For invoices, payment methods or refunds you can also contact Paddle directly at paddle.net.